Opening Hours: 8am - 4pm
Tel: 4163288 ext 221
Appointments for triage can be done on the same day before 10 am, if a person calls after 10 am the triage appointment will be set for the next day or triage will be done by the Physician assistant if a person has an urgent matter. The PA can then schedule the person to be seen by the doctor if needed or get advice on what to do for the patient.
How can you make a doctor’s appointment?
From Monday to Friday you can call the clinic between 8:00 am and 10:00 am.
You can ask the clinic nurse for an appointment with the doctor.
The clinic nurse writes down your name and telephone number.
Between 8:00 am and 10:00 am, the triage doctor for that day will give you a call. Sometimes the doctor might call back a little later due to any emergencies in between.
Together with the triage doctor, you decide on how and when you can best be helped. Options are a visit to the ER, a scheduled appointment with one of the doctors, an appointment with a specialist, nurse, or physical therapist, a radiology exam, blood work, etc.
A different triage doctor is present at the clinic every day to ensure that you receive a call the same day. If you ask to speak to a specific doctor, please note that they may not be working that same day which could result in a next-day call.
Chronic care clinics (Hypertension, Diabetes, Cardiovascular, and COPD)
To be able to be seen in these clinics, you must first be seen by the GP and get a referral for the chronic care clinic.
Dr. Willemijn mainly handles these patients and see them usually in the afternoons for a 30-minute time period. The GP themself makes these appointments for the patient and informs them of the appointment. Many times, they are also referred to the gynecologist for checkups in between their visits with them.
Visiting specialists (Dermatology, Cardiology, Orthopedic Surgeon, Oncology, Prosthetic Specialist, Dietician, Ophthalmology, Urology, Gynecology, and Pediatrics)
To be able to get on the list for one of these clinics, one must be seen by the GP and obtain a referral to the visiting specialist. Once added to the waitlist, you will be seen by the specialist on the level of urgency. The back-office nurse and Physician Assistant will make the lists and hand them over to the doctors who then decide who will be seen during that visit. Most specialists visit every month, while the others come every other month.
For off-island referrals, the patients must first see their house doctor about their concerns. The house doctor then makes a referral letter and inserts a task in Promedico for the back-office nurse or Physician Assistant to enter the referral into Hecina. After the back-office nurse or Physician Assistant will print a copy of the referral letter on the foundation's letterhead so that the patient can have a hard copy as proof.
Once entered in Hecina, ZVK then takes over the task and arranges the appointment with the requested specialist and the necessary logistics. ZVK is then responsible for contacting the patient about their appointment and logistics from thereon.